Getting Support
Need help with TOMMY? All support happens through the Discord community.
Community Support
The Discord community provides:
- Real-time help from experienced users
- Developer presence for technical questions
- Dedicated support channels for different types of issues
Join Discord Community
Getting Effective Help
Before Asking for Help
- Check the documentation - Many questions are already answered
- Search Discord history - Your question might have been asked before
- Try basic troubleshooting - Restart devices, check connections
- Gather information - Prepare logs, error messages, and configuration details
Check Docs First
Many common questions are answered in our documentation and FAQ. Checking there first often gets you answers faster than waiting for Discord responses.
When Asking for Help
Provide Context:
- Describe your setup (hardware, network, installation method)
- Explain what you expected vs. what actually happened
- Share exact error messages or screenshots
- Include relevant logs (dashboard, device, Home Assistant, Docker)
Be Specific:
- Avoid "it doesn't work" - describe specific symptoms
- Include steps to reproduce the problem
- Mention what you've already tried
- Specify your environment (OS, browser, network setup)