Refund Policy
Refund policy for TOMMY Motion Sensor purchases
Evaluation Period
TOMMY provides a Community Edition for evaluation purposes. We strongly recommend using the Community Edition to verify that TOMMY meets your requirements before purchasing a license. Refunds are not available for purchases made after evaluation.
Refund Policy
All purchases are final. By activating your license, you acknowledge that you have evaluated the Community Edition and agree to waive any right to withdraw from the purchase.
The European Union's right of withdrawal does not apply to TOMMY licenses, as the software is available for immediate use upon purchase.
Refund Exceptions
Technical License Issues
Refunds may be issued in cases where technical problems prevent license delivery or activation. Eligible scenarios include failure to receive a license number, activation system failures, or duplicate billing errors. Refunds are provided only when the technical issue cannot be resolved through our support channels.
Compatibility Problems
Compatibility issues with your specific hardware or software configuration generally do not qualify for refunds. However, we may consider refund requests on a case-by-case basis when warranted by exceptional circumstances.
Given the diversity of system configurations, we cannot guarantee TOMMY will function perfectly on every system. This is why we provide the Community Edition for testing compatibility before purchase.