License Activation - Online
Activate your TOMMY license using online activation
Overview
Online activation is the simplest way to activate your TOMMY license. It requires an active internet connection and automatically handles the activation process.
Privacy Information
TOMMY communicates with https://activation.tommysense.com in the following scenarios:
- During activation: When you activate your license
- On application start: When TOMMY starts up
- Heartbeat: Every 30 minutes while the application is running
Data transmitted: Only your license key and a machine identifier (non-personal) are sent to the server. No personal information is collected or transmitted.
Verification: You can verify the network calls and payload using tools like Wireshark with a TLS intercepting proxy such as Fiddler.
Power Loss Protection
If your machine loses power without TOMMY gracefully shutting down, the license can in some cases become unusable when starting up again. If you encounter this issue, you might need to wait up to 35 minutes to allow the server's safeguard mechanism to release the license, then restart TOMMY.
Activation Steps
- Open the TOMMY dashboard
- Click the Activate License button at the top of the dashboard
- Select Online Activation
- Enter your license key (from your purchase email)
- Click Activate
The activation process happens automatically and typically completes within a few seconds.
Requirements
- Active internet connection
- Valid license key
Troubleshooting
Activation fails:
- Check your internet connection
- Verify your license key is correct
- Ensure
https://activation.tommysense.comis accessible from your network - Check firewall settings that might block HTTPS connections
License not recognized after activation:
- Wait a few seconds and refresh the dashboard
- Restart the TOMMY application
- Check application logs for error messages
License unusable after power loss:
- If your machine lost power without TOMMY gracefully shutting down, the license may be temporarily locked
- Wait 15 minutes to allow the server's safeguard mechanism to release the license
- Restart TOMMY after the waiting period
Need help? Contact info@tommysense.com with your license key (first/last 4 chars) and any error messages.